Refund policy

At Mar de doce, we carefully curate each piece in our collections to ensure they meet our highest standards of design, quality, and aesthetics. We understand that acquiring pieces for your space is a significant decision, which is why we have established the following return and refund policy to provide clarity at every step of your experience with us.

1. POLICY BY PRODUCT CATEGORY

Due to the exclusive and often artisanal nature of our catalog, return policies vary by product category:

A. Lighting, Decor, and Accessories

  • Timeframe: We accept return or exchange requests within 14 calendar days from the delivery date.

  • Conditions: Items must be returned in their original condition, unused, uninstalled, and unaltered, and must include all original intact packaging.

  • Refunds and Fees: Approved returns in these categories will be processed exclusively as Store Credit or an exchange for another piece. All returns are subject to a 20% to 25% restocking fee based on the item's value.

  • Original shipping costs are non-refundable, and return shipping costs are the customer's responsibility.

B. Final Sale Items (No exchanges or returns) To ensure the integrity of our most complex and personal-use pieces, the following items are considered Final Sale and are not eligible for exchanges, returns, or cancellations once the order has been processed:

  • Furniture: All furniture (including seating, tables, storage, and outdoor furniture).

  • Surfaces and Textiles: Fabrics, wallpaper, and coverings.

  • Tabletop: Dinnerware, glassware, and dining accessories.

  • Custom or Special Orders.

2. ARTISANAL NATURE OF OUR PIECES

We collaborate with expert artisans and use premium materials (natural woods, stones, metals with special finishes, etc.). Therefore, it is normal to find natural variations in color, grain, texture, or finish between the piece you receive and the image displayed on screen or in our Home Stylist. These subtle differences are hallmarks of authenticity and handcraftsmanship; thus, they are not considered manufacturing defects and are not grounds for a return.

3. DAMAGED OR DEFECTIVE ITEMS

We rigorously inspect every item before shipping. However, if you receive a product damaged in transit or with a verifiable manufacturing defect, you must follow this process:

  1. Immediate Notification: You have a strict 48-hour window from the time of delivery to report any damage.

  2. Evidence: Email us at info@mardedoce.com with your order number, a detailed description of the issue, and clear photographs of both the damaged item and the condition of the exterior and interior packaging.

  3. Resolution: Our team will evaluate the case. If the claim is approved, Mar de doce will coordinate the repair, replacement of the piece, or the issuance of the corresponding credit at no additional cost to you.

4. RETURN REQUEST PROCESS

If your item is eligible for a return (Section 1.A), please follow these steps:

  1. Email our team at info@mardedoce.com with your order number and the reason for the return.

  2. If your request is pre-approved, we will send you packaging instructions and the address of our receiving center.

  3. Pack the item securely. We highly recommend using an insured and trackable courier service, as Mar de doce is not responsible for items lost or damaged during return transit.

  4. Once we receive the item, our quality control team will inspect it. If it meets the original conditions, we will issue your Store Credit, deducting the applicable restocking fee.

Have questions about which pieces are eligible before you buy? Our curation team and Home Stylist are here to help you make the best decision for your space. Email us at info@mardedoce.com for personalized assistance.