Welcome to the Mar de doce FAQ. Here you will find detailed information about our curation process, shipping, returns, and our exclusive Home Stylist tool. If you require further assistance, our concierge team is always available at info@mardedoce.com.

1. THE HOME STYLIST EXPERIENCE

What is the Home Stylist?
The Home Stylist is our exclusive, personalized design tool. It allows you to upload a photo of your own space—whether it is your living room, bedroom, or any sanctuary—and instantly receive curated recommendations that perfectly complement your aesthetic. You will even see a visual preview of the pieces placed within your room.

Are the photos of my home kept private?
Absolutely. The photos you upload are used exclusively to power the visual preview and recommend the best pieces for your aesthetic. We do not share or use your private spaces for public marketing. You can request the deletion of your saved images at any time.

Can the Home Stylist help me design a whole room?
Yes. Our tool is designed to seamlessly match elements by category, color, shape, and size, allowing you to curate a cohesive and timeless look for your entire space.

2. ORDERS & PAYMENT

What payment methods do you accept?
We accept all major credit and debit cards, as well as secure bank transfers.

What are the payment terms for custom or furniture orders?
For lighting, decor, accessories, and textiles, full payment is required at checkout. For special-order or custom furniture, a 50% deposit is required to begin production, with the remaining balance due prior to shipping.

Can I modify or cancel my order?
Because many of our pieces are made to order or prepared specifically for you, custom orders and furniture purchases cannot be canceled or modified after 48 hours from the time of placement. If you need to make an urgent adjustment, please contact us immediately.

3. ARTISANAL CRAFTSMANSHIP & MATERIALS

Why does my piece look slightly different from the image online?
At Mar de doce, we partner with expert artisans and utilize premium, natural materials such as wood, stone, and specialty metals. As a result, natural variations in grain, texture, color, and finish are to be expected. These subtle differences are the hallmarks of authentic craftsmanship and make your piece entirely unique. They are not considered defects.

4. SHIPPING & DELIVERY

How long will it take to receive my order?
In-stock decor and accessories typically ship within 3 to 5 business days. Furniture and custom-made pieces have varying lead times depending on the artisan process (often ranging from a few weeks to several months). Estimated lead times are provided on each product page.

Do you offer White Glove Delivery?
Yes. For selected regions, we offer a specialized White Glove Delivery service for an additional fee. This premium service includes professional in-home delivery, unpacking, assembly, and the removal of all packaging materials. Please ensure the designated space is cleared prior to our team's arrival.

What should I do if my item arrives damaged?
We rigorously inspect all items before dispatch. However, if your piece arrives damaged during transit, you must notify us at info@mardedoce.com within 48 hours of delivery. Please include your order number and clear photographs of the item and its packaging so we can swiftly resolve the issue.

5. RETURNS & EXCHANGES

What is your return policy?
We accept returns and exchanges on lighting, decor, and accessories within 14 calendar days of delivery. Items must be unused, unaltered, and in their original packaging. Approved returns are issued as Store Credit and are subject to a 20% to 25% restocking fee. Return shipping costs are the responsibility of the buyer.

Are there items that cannot be returned?
Yes. To preserve the integrity of our most complex and delicate pieces, all sales are final for Furniture, Fabrics, Wallpaper, Tabletop items, and Custom Orders. These items cannot be returned, exchanged, or canceled.

How do I initiate a return?
If your item is eligible for a return, please email our team at info@mardedoce.com with your order number. Once pre-approved, we will provide you with packaging instructions and the address of our receiving center.